Team profile
Iryna Mazurova
Responsible for customer-service leadership and communication operations.
Customer service lead
Public responsibility
Responsible for customer-service leadership and communication operations.
What this role contributes
The role supports clear contact routes, issue handling, customer information, escalation and coordination across distributed teams. It helps separate company questions from order-specific support that belongs with the authorised retailer.
Authority and limits
This profile does not imply responsibility for retailer transactions or professional health advice. Product instructions and retailer terms remain the relevant sources for those questions.
Questions or corrections can be sent to contact@telmone.nl.
Accountability in practice
Customer communication accountability
Iryna’s role provides a named company responsibility for clear enquiry handling, routing, follow-up and escalation. It helps visitors distinguish questions for Telmone.nl—such as company, brand or correction enquiries—from order, delivery, return or payment matters handled by the retailer.
How the role is used on this website
Customer communication may explain where authoritative information can be found, but it does not replace product instructions, retailer terms or professional advice. Sensitive health or payment information should not be sent unless it is genuinely required by the responsible service.
How Telmone works
The DEDA operating model and distributed coordination principles.
Read more →Editorial method
How authorship, technical review, dates, sources and corrections are handled.
Read more →Company history
The distinction between the 2005 business origin and Telmone.nl’s 2014 establishment.
Read more →